Regardless of the business you are in the ability to initiate and grow a relationship with the customer is the cornerstone to the continued sales/customer relationship. The sale of one product may be out of necessity for the client a one-and-done situation but the opportunity for continued sales will be based on the relationship between the seller and the customer. DISCover Exceptional Customer Service will support three outcomes:
- A stronger understanding of your communication style which, when understood will support the sales process knowing your style and how it affects the sales process.
- A stronger understanding of the customers communication style which, when understood will help you in sales reduce frustration and develop relationship with the customer.
- Support customer relationships for going from a one and done sales event to a continued customer who is referring others to you as a salesperson.
DISCover Exceptional Customer Service is an approximately 6 hour program focused on supporting the communication and relationship development which has the outcome of growing sales and on-going sales relationship and referrals.
DISCover Exceptional Customer Service has been approved by Ontario and Alberta Insurance Brokers Associations for CE Credits.